Legend Xpress India Pvt Ltd — Delivery & Shipping Policy
1. Service Coverage
Legend Xpress India Pvt Ltd provides domestic and international courier & cargo services to over 220 countries and territories through our own network and partnerships with leading logistics providers like DHL, FedEx, UPS, Aramex, and Blue Dart.
2. Service Categories
We offer multiple service options to suit customer needs:
- Document Express (DOX) – For urgent paper documents.
- Package Express (WPX) – For parcels and goods.
- Cargo Services – For bulk shipments (10 kg & 25 kg box options).
- Special Express Services – Food Products, Medicines, University Submissions, Excess Baggage, Dangerous Goods, and Import Express.
3. Booking & Pickup
- Online Booking: Customers can request a quote via our website or through customer care.
- Pickup Service: Available from your doorstep within serviceable areas.
- Cut-off Times: Same-day pickup requests must be placed before the local cut-off time.
4. Packaging & Handling
- Standard Packaging: Sturdy boxes and weather-resistant materials are used for all shipments.
- Special Packaging: Fragile, perishable, or hazardous items require reinforced or temperature-controlled packaging.
- Customer Responsibility: Proper declaration of contents is mandatory to avoid delays or customs issues.
5. Delivery Timelines
- Domestic Deliveries: 1–3 working days (depending on location).
- International Deliveries: 2–7 working days (depending on destination and service type).
- Delays: May occur due to customs clearance, regulatory checks, or force majeure events.
6. Tracking & Shipment Visibility
- Real-time tracking is available via our website and partner portals.
- Customers can opt for email or SMS shipment updates.
7. Customs & Duties
- All international shipments are subject to destination country customs rules.
- Duties, taxes, and clearance charges are the responsibility of the consignee unless otherwise agreed.
- We provide documentation support to facilitate smooth clearance.
8. Undeliverable Shipments
- If a shipment cannot be delivered due to incorrect address, refusal by consignee, or customs issues, we will attempt re-delivery or arrange for return at the customer’s expense.
9. Liability & Insurance
- Our liability for loss or damage is limited to the declared value or the service provider’s standard liability policy.
- Additional insurance is available upon request for high-value items.
10. Contact
11. Policy Updates
This policy is subject to change without prior notice. The latest version will always be available on our website.
