Yes, under certain conditions. We strongly advise you to make a record of the tracking number. However, if you have the shipper's reference number, you can use our online shipper's reference tracking service.
The Legend Xpress waybill is a 10-digit number (e.g., 1234567890). Please check the number carefully. For Economy Select shipments, ensure you select the correct identity code or reference from the dropdown list to track Intra-European shipments.
For operational reasons, Legend Xpress occasionally recycles waybill numbers. This may lead to overlapping data. However, rest assured that your shipment is on the correct route and receiving proper attention.
This usually means we need more information to proceed. The address might be incorrect or incomplete. Please contact our Customer Service for quick resolution.
The system shows the regional service station, not the exact final address. Your shipment will still be delivered to the correct address you provided on the waybill.
Yes, Legend Xpress ProView is a web-based tool for account holders to monitor all shipments. It's not available in every country yet, but will be rolled out globally soon.
You can receive real-time delivery updates via email or SMS. This saves you time as you don’t need to keep checking manually.
This means clearance is already being processed at the destination. You can view more details by clicking the (+) symbol next to the status.
Clicking the (+) reveals more details about your shipment, such as customs processing status or if additional information is required.
